Politique de remboursement

Last Updated: May 19, 2026

Thank you for choosing Retailanchor LLC. We are committed to providing the world's most advanced neural infrastructure to help digital entrepreneurs scale their operational intelligence.

Because our services are entirely digital and delivered instantly upon purchase, we enforce a strict refund policy to maintain infrastructure integrity and prevent platform abuse. Please read this policy carefully before purchasing a subscription or credit pack.

1. Digital Products and Instant Access

All purchases made on our website—including but not limited to monthly or annual subscription plans, pay-as-you-go credit packs, and custom enterprise tokens—are considered digital software-as-a-service (SaaS) products.

Because access to our neural infrastructure, data models, and computing resources is granted immediately upon successful payment, all sales are final, and Retailanchor LLC does not offer refunds or credits for any partially used subscription periods.

2. Subscription Cancellations

You may cancel your subscription at any time.

  • Effect of Cancellation: When you cancel your subscription, you will retain full access to the platform and your active tier until the end of your current billing cycle.

  • Future Charges: Cancellation prevents future automatic renewals. You will not be charged again after your cancellation date.

  • How to Cancel: You can cancel your subscription directly through your account dashboard settings or by contacting our support team at the details listed below.

3. Exceptions and Discretionary Refunds

We value our community of digital entrepreneurs and recognize that technical issues or billing errors can happen. Retailanchor LLC may, at its sole discretion, review and issue a refund under the following limited circumstances:

  • Duplicate Charges: If our payment system accidentally charges you twice for the same billing period, we will promptly refund the duplicate transaction.

  • Severe Infrastructure Failure: If a verifiable technical glitch on our end prevents you from accessing the infrastructure for an extended period, and our team cannot resolve it within 48 hours of your formal report, you may be eligible for a pro-rated refund or account credit.

  • Subscription Grace Period: If you forgot to cancel a renewal and contact us within 24 hours of the automated charge without having used any platform resources/credits during that new cycle, we may issue a refund minus a small payment processing fee.

4. Account Abuse and Termination

If Retailanchor LLC detects malicious activity, data scraping, structural platform abuse, or violations of our Terms of Service on your account, we reserve the right to terminate your access immediately. Accounts terminated due to a breach of our terms are completely ineligible for a refund.

5. Contact Information

For any questions regarding billing, cancellations, or to request a review of a charge, please contact our billing department using the official company credentials below:

Retailanchor LLC

1345 Branson Ave APT 3B

Las Cruces, NM 88001

USA

Phone: +1 (505) 523-0114

Support Email: support@retailanchor.com